LTC@Home FAQs
1. Does CMS require pharmacies to provide 24/7 access to a pharmacist?
Yes. Under CMS Conditions of Participation (CoPs) and LTC pharmacy service standards, a pharmacy serving long-term care patients must ensure 24-hour, 7-day-a-week access to a licensed pharmacist for consultation on medications, clinical issues, and emergency supply needs.
2. How long does it take to on-board a pharmacy and bring them into compliance with CMS standards?
Typically to on-board and implement a new customer, CallRx can bring a customer into CMS compliance within a week of a signed agreement.
3. Can pharmacies use a third-party answering service?
Yes. Many pharmacies contract with HIPAA-compliant third-party answering services. The key is that the service must reliably connect callers with an on-call pharmacist within a reasonable timeframe.
4. How much does a partnership with a third- party cost to fulfill all aspects of CMS compliance?
CallRx offers a program with multiple tiers, that is very customizable to your pharmacy needs. Depending on the level of service that you are looking for, and what you already have in place, the pricing varies, but typically there is a cost-effective option for everyone.
5. Does CallRx help with emergency medications and find reliable 24/7 back up pharmacies?
- CallRx puts together a list of reliable pharmacies local to the facilities or residential homes that you service.
- These pharmacies are vetted and agree to service your patients in emergency and/or back up situations.
6. Do independent pharmacies have to staff their own 24/7 line?
Not necessarily. Options include:
- Rotating on-call responsibilities among staff pharmacists.
- Contracting with a third-party clinical call center.
- Partnering with another LTC pharmacy for shared coverage.
7. How do pharmacies handle delivery after hours?
Handling delivery can be done with multiple different solutions:
- A pharmacy can provide its own drivers to pick up and deliver medications.
- CallRx has a nationwide delivery vendor that can pick up and deliver medications while providing all necessary insurance and documentation of delivery.
8. If I’m looking for a compounding and IV network within range of my pharmacy, can CallRx help?
Absolutely- CallRx has an extensive network of compounding and IV pharmacies. CallRx is constantly looking to expand its existing network and working to solidify its existing relationships.
Ready to Learn More about LTC@HOME?
We Are Ready to Assist You!